United Breaks Guitars

If you're not one of the almost 2.5 million people who've seen this video, here it is. Pretty awful that it takes things like music videos on youtube or blog posts (like when Virgin America destroyed Jack's car seat), etc to get companies to do what they should have done in the first place. Good Customer Service has become a thing of the past for most large companies.



My family will find it interesting that, Dave Carroll is from Halifax.